by anettes | Feb 12, 2022 | Accounting, Complaint management, Organization & Processes, Supplier Management, Ticketsystem
At the end of September 2020, Locatech IT Solutions once again invited to an online seminar, this time on the topic of “Extended options for using your helpdesk”. Our team of experts, Aglika Tilev and Dirk Löhn, showed the participants how a helpdesk...
by anettes | Feb 12, 2022 | Accounting, Office365/SharePoint, Organization & Processes, Project Management, Time recording
There is often only a limited maximum time quota available for activities in projects or for fee-based services. Fast and simple time recording is the key to simple controlling, uncomplicated proof of performance and problem-free billing to...
by anettes | Feb 11, 2022 | Ticketsystem
For a ticketing system to send ready-made standard responses to new requests is… well… standard. In addition, depending on the request, a form to be filled out can be automatically sent to the requester(s). Let’s look at the following example scenario: Incoming...