by anettes | Mar 18, 2022 | Microsoft SharePoint, Office365/SharePoint, Ticketsystem
There are many possible uses for a ticket system and also very good ready-made and yet adaptable solutions, such as the HelpDesk we offer. In some circumstances, however, it is necessary or desirable to set up a ticketing system on a SharePoint site using only...
by anettes | Feb 12, 2022 | Content Management, Tips & Tricks
For many companies, Microsoft Teams has now established itself as a platform for collaboration. Ideally, communication and file exchange are simple and uncomplicated and make work more efficient. But not everything is always self-evident. Today we would like to answer...
by anettes | Feb 12, 2022 | Content Management, Microsoft SharePoint, SharePoint Online
Tidying up and creating space, many of us have dealt with this topic in one way or another in this year that is now coming to an end. Some people may be planning a clean-up campaign at the end of the year or making good resolutions for the next year. ...
by anettes | Feb 12, 2022 | Content Management, Office365/SharePoint, Sample solutions, teams
We are often asked whether it is also possible to set up a wiki or a knowledge base for Microsoft teams. Technically this is not a problem, the greater challenge is likely to be the editorial support and updating of such a wiki so that it develops into a valuable...
by anettes | Feb 12, 2022 | Complaint management, Sample solutions, Ticketsystem
In a helpdesk, customer inquiries or support requests are not always submitted directly by those affected. It is often a combination of email support requests directly from the customer or end user and manual ticket creation on behalf of the customer by an internal...