by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, Teamwork, Ticketsystem
Do you use Microsoft Teams in your company for communication and collaboration? Wonderful! Would you like to introduce a ticket system, for example to organize internal support better or to be able to process customer complaints better? But you fear a high...
by anettes | Feb 12, 2022 | Organization & Processes, Professional article, Sample solutions
A ticket system can be used in a wide variety of scenarios deploy. Of course as a classic helpdesk, but also in project management, as a tool for inventory or for complaint management. Special evaluations can be useful in each of these areas. Individual dashboards can...
by anettes | Feb 12, 2022 | Complaint management, Organization & Processes
Good complaints management has two goals: increasing customer satisfaction and customer loyalty on the one hand, and improving the quality of the product or service on the other. Digitizing the process makes it easier to achieve both goals: It is made...
by anettes | Feb 12, 2022 | Complaint management, LTRS, Ticketsystem
A ticket with an inquiry or problem description lands at your customer service or in your support department. In most cases, the responsible processor can find a solution directly or after consultation with the ticket creator. And if not? If you, as the responsible...