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Good complaints management = customer loyalty and quality improvement

by anettes | Feb 12, 2022 | Complaint management, Organization & Processes

  Good complaints management has two goals: increasing customer satisfaction and customer loyalty on the one hand, and improving the quality of the product or service on the other. Digitizing the process makes it easier to achieve both goals:   It is made...

Third level support integrated in the ticket system: Good advice at the right time

by anettes | Feb 12, 2022 | Complaint management, LTRS, Ticketsystem

A ticket with an inquiry or problem description lands at your customer service or in your support department. In most cases, the responsible processor can find a solution directly or after consultation with the ticket creator. And if not? If you, as the responsible...

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