How to avoid spam in your ticket system

Of course, it is nice and practical when customer inquiries or complaints are received by mail and can be managed directly in a corresponding CRM or ticket system. Unfortunately, such accessibility also opens the door for spam. Who doesn’t know them, the...

Find tickets by clicking on usernames

Has it ever happened to you that you know exactly WHO asked you a certain question or reported a problem, but you can’t remember exactly what the issue was? A topic that many customer advisors are probably familiar with from their day-to-day work. In our...