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Evaluation of HelpDesk Data – directly in SharePoint or using Excel

by anettes | May 18, 2022 | Complaint management, Helpdesk-System, Quality management

Customers often ask us for a way of carrying out certain evaluations in their ticket system and displaying them clearly. We offer you various ways to do this: Excel Dashboard If you have an Office 365 license, we can configure a custom dashboard for you based on...

Ticket system integrated into TEAMS

by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, Teamwork, Ticketsystem

Do you use Microsoft Teams in your company for communication and collaboration? Wonderful! Would you like to introduce a ticket system, for example to organize internal support better or to be able to process customer complaints better? But you fear a high...

Good complaints management = customer loyalty and quality improvement

by anettes | Feb 12, 2022 | Complaint management, Organization & Processes

  Good complaints management has two goals: increasing customer satisfaction and customer loyalty on the one hand, and improving the quality of the product or service on the other. Digitizing the process makes it easier to achieve both goals:   It is made...

A helpdesk system – and much more!

by anettes | Feb 12, 2022 | Complaint management, Helpdesk-System, Offer Management, Supplier Management, Ticketsystem

At the end of September, Locatech IT Solutions once again invited to an online seminar, this time on the topic of “Extended options for using your helpdesk”. Our team of experts, Aglika Tilev and Dirk Löhn, showed the participants how a helpdesk system can...

Linking ticket information in a helpdesk with customer data

by anettes | Feb 12, 2022 | Complaint management, Enterprise Resource Planning, Helpdesk-System, Sample solutions, Ticketsystem

In a helpdesk, customer inquiries or support requests are not always submitted directly by those affected. It is often a combination of email support requests directly from the customer or end user and manual ticket creation on behalf of the customer by an internal...

Helpdesk linked to Microsoft Teams

by anettes | Feb 12, 2022 | Complaint management, Helpdesk-System, Sample solutions, Teamwork, Ticketsystem

It is common practice in ticket systems that a newly posted ticket generates an email to the relevant support team or dispatcher, ideally with a direct link to the relevant ticket. This works well when exactly one helpdesk and exactly one team match. However, when...
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