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Editing PDF files directly from SharePoint – only possible with the Adobe Document Cloud?

by anettes | Jun 22, 2022 | Content Management, Document Management, Microsoft SharePoint, Office365/SharePoint, SharePoint Online

Adobe Acrobat is THE standard application for creating and editing PDF files. Many companies trust – rightly so – in this renowned provider. However, when it comes to directly editing PDF files in the cloud, the costs for the Adobe solution are not insignificant,...

Evaluation of HelpDesk Data – directly in SharePoint or using Excel

by anettes | May 18, 2022 | Complaint management, Helpdesk-System, Quality management

Customers often ask us for a way of carrying out certain evaluations in their ticket system and displaying them clearly. We offer you various ways to do this: Excel Dashboard If you have an Office 365 license, we can configure a custom dashboard for you based on...

Ticket system integrated into TEAMS

by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, Teamwork, Ticketsystem

Do you use Microsoft Teams in your company for communication and collaboration? Wonderful! Would you like to introduce a ticket system, for example to organize internal support better or to be able to process customer complaints better? But you fear a high...

5 points to keep in mind when editing files in Teams

by anettes | Feb 12, 2022 | Content Management, Document Management, Professional article, Tips & Tricks

For many companies, Microsoft Teams has now established itself as a platform for collaboration. Ideally, communication and file exchange are simple and uncomplicated and make work more efficient. But not everything is always self-evident. Today we would like to answer...

Everything important at a glance – with an Excel dashboard for your ticket system

by anettes | Feb 12, 2022 | Organization & Processes, Professional article, Sample solutions

A ticket system can be used in a wide variety of scenarios deploy. Of course as a classic helpdesk, but also in project management, as a tool for inventory or for complaint management. Special evaluations can be useful in each of these areas. Individual dashboards can...

Good complaints management = customer loyalty and quality improvement

by anettes | Feb 12, 2022 | Complaint management, Organization & Processes

  Good complaints management has two goals: increasing customer satisfaction and customer loyalty on the one hand, and improving the quality of the product or service on the other. Digitizing the process makes it easier to achieve both goals:   It is made...
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  • Editing PDF files directly from SharePoint – only possible with the Adobe Document Cloud?
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  • Evaluation of HelpDesk Data – directly in SharePoint or using Excel
  • Helpdesk in Microsoft Teams in the video
  • Individual ticketing system on SharePoint site without third-party software
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