by anettes | Feb 12, 2022 | Microsoft SharePoint, Office365/SharePoint, Organization & Processes, Sample solutions, SharePoint Online, Workflows
We have already shown the basic advantages of digital food ordering here and here . But in pandemic times with hygiene regulations and distance rules, there are even more things to consider about the delicious lunch table, if, for example, “eating in...
by anettes | Feb 12, 2022 | Organization & Processes, Sample solutions, Ticketsystem
Surely you use a helpdesk system for your support. Let us show you in an online seminar how a helpdesk can be expanded so that it can also be used for time recording, project management or asset management. Our team of experts, Aglika Tilev and Dirk...
by anettes | Feb 12, 2022 | Complaint management, Sample solutions, Ticketsystem
In a helpdesk, customer inquiries or support requests are not always submitted directly by those affected. It is often a combination of email support requests directly from the customer or end user and manual ticket creation on behalf of the customer by an internal...
by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, Sample solutions, teams, Ticketsystem
It is common practice in ticket systems that a newly posted ticket generates an email to the relevant support team or dispatcher, ideally with a direct link to the relevant ticket. This works well when exactly one helpdesk and exactly one team match. However, when...
by dirkl | Feb 12, 2022 | Accounting, Organization & Processes, Sample solutions
Does your invoice processing currently look like this? It doesn’t have to stay that way: all work steps from receipt of the invoice can be digitized and mapped in an automatic workflow. Simple, secure and with the leading enterprise cloud platform Microsoft 365....
by dirkl | Feb 12, 2022 | Office365/SharePoint, Organization & Processes, Sample solutions
The digitization of business processes continues. In addition to the central processes for a company’s value creation, you should also take a look at the “social” processes in your company. Employees are often slow to adopt the digital tools and it...