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Helpdesk in Microsoft Teams in the video

by anettes | Apr 4, 2022 | Helpdesk-System, Microsoft SharePoint, Sample solutions, teams, Ticketsystem

We have already talked here and here about the possibility of integrating a ticket system into Microsoft Teams . In today’s blog article we show a corresponding example in the video. This gives you a chance to get a first impression before consulting with us...

Everything important at a glance – with an Excel dashboard for your ticket system

by anettes | Feb 12, 2022 | Organization & Processes, Professional article, Sample solutions

A ticket system can be used in a wide variety of scenarios deploy. Of course as a classic helpdesk, but also in project management, as a tool for inventory or for complaint management. Special evaluations can be useful in each of these areas. Individual dashboards can...

Wiki and swarm intelligence – use both optimally with SharePoint

by anettes | Feb 12, 2022 | Content Management, Content Management, Knowledge Management, Sample solutions, Teamwork

We are often asked whether it is also possible to set up a wiki or a knowledge base for Microsoft teams. Technically this is not a problem, the greater challenge is likely to be the editorial support and updating of such a wiki so that it develops into a valuable...

Food order – but … please keep your distance!

by anettes | Feb 12, 2022 | Office365/SharePoint, Organization & Processes, Sample solutions, SharePoint Online, Workflows

We have already shown the basic advantages of digital food ordering here and here . But in pandemic times with hygiene regulations and distance rules, there are even more things to consider about the delicious lunch table, if, for example, “eating in...

Online seminar on September 23, 2020: Extended usage options for your helpdesk

by anettes | Feb 12, 2022 | Helpdesk-System, Organization & Processes, Sample solutions, Ticketsystem

  Surely you use a helpdesk system for your support. Let us show you in an online seminar how a helpdesk can be expanded so that it can also be used for time recording, project management or asset management.   Our team of experts, Aglika Tilev and Dirk...

Linking ticket information in a helpdesk with customer data

by anettes | Feb 12, 2022 | Complaint management, Enterprise Resource Planning, Helpdesk-System, Sample solutions, Ticketsystem

In a helpdesk, customer inquiries or support requests are not always submitted directly by those affected. It is often a combination of email support requests directly from the customer or end user and manual ticket creation on behalf of the customer by an internal...
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  • Editing PDF files directly from SharePoint – only possible with the Adobe Document Cloud?
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  • Evaluation of HelpDesk Data – directly in SharePoint or using Excel
  • Helpdesk in Microsoft Teams in the video
  • Individual ticketing system on SharePoint site without third-party software
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