by anettes | Jun 22, 2022 | Helpdesk-System, Ticketsystem, Tips & Tricks
Has it ever happened to you that you know exactly WHO asked you a certain question or reported a problem, but you can’t remember exactly what the issue was? A topic that many customer advisors are probably familiar with from their day-to-day work. In our...
by anettes | May 18, 2022 | Complaint management, Helpdesk-System
Customers often ask us for a way of carrying out certain evaluations in their ticket system and displaying them clearly. We offer you various ways to do this: Excel Dashboard If you have an Office 365 license, we can configure a custom dashboard for you based on...
by anettes | Apr 4, 2022 | Helpdesk-System, Microsoft SharePoint, Sample solutions, teams, Ticketsystem
We have already talked here and here about the possibility of integrating a ticket system into Microsoft Teams . In today’s blog article we show a corresponding example in the video. This gives you a chance to get a first impression before consulting with us...
by anettes | Mar 18, 2022 | Helpdesk-System, Microsoft SharePoint, Office365/SharePoint, Professional article, SharePoint Online, teams, Ticketsystem
There are many possible uses for a ticket system and also very good ready-made and yet adaptable solutions, such as the HelpDesk we offer. In some circumstances, however, it is necessary or desirable to set up a ticketing system on a SharePoint site using only...
by anettes | Feb 12, 2022 | Helpdesk-System, Organization & Processes, Sample solutions, Ticketsystem
Surely you use a helpdesk system for your support. Let us show you in an online seminar how a helpdesk can be expanded so that it can also be used for time recording, project management or asset management. Our team of experts, Aglika Tilev and Dirk...
by anettes | Feb 12, 2022 | Complaint management, Helpdesk-System, Sample solutions, Ticketsystem
In a helpdesk, customer inquiries or support requests are not always submitted directly by those affected. It is often a combination of email support requests directly from the customer or end user and manual ticket creation on behalf of the customer by an internal...