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Evaluation of HelpDesk Data – directly in SharePoint or using Excel

by anettes | May 18, 2022 | Complaint management, Helpdesk-System, Quality management

Customers often ask us for a way of carrying out certain evaluations in their ticket system and displaying them clearly. We offer you various ways to do this: Excel Dashboard If you have an Office 365 license, we can configure a custom dashboard for you based on...

Helpdesk in Microsoft Teams in the video

by anettes | Apr 4, 2022 | Helpdesk-System, Microsoft SharePoint, Sample solutions, teams, Ticketsystem

We have already talked here and here about the possibility of integrating a ticket system into Microsoft Teams . In today’s blog article we show a corresponding example in the video. This gives you a chance to get a first impression before consulting with us...

Individual ticketing system on SharePoint site without third-party software

by anettes | Mar 18, 2022 | Helpdesk-System, Microsoft SharePoint, Office365/SharePoint, Professional article, SharePoint Online, teams, Ticketsystem

There are many possible uses for a ticket system and also very good ready-made and yet adaptable solutions, such as the HelpDesk we offer. In some circumstances, however, it is necessary or desirable to set up a ticketing system on a SharePoint site using only...

A helpdesk system – and much more!

by anettes | Feb 12, 2022 | Complaint management, Helpdesk-System, Offer Management, Supplier Management, Ticketsystem

At the end of September, Locatech IT Solutions once again invited to an online seminar, this time on the topic of “Extended options for using your helpdesk”. Our team of experts, Aglika Tilev and Dirk Löhn, showed the participants how a helpdesk system can...

Online seminar on September 23, 2020: Extended usage options for your helpdesk

by anettes | Feb 12, 2022 | Helpdesk-System, Organization & Processes, Sample solutions, Ticketsystem

  Surely you use a helpdesk system for your support. Let us show you in an online seminar how a helpdesk can be expanded so that it can also be used for time recording, project management or asset management.   Our team of experts, Aglika Tilev and Dirk...

Linking ticket information in a helpdesk with customer data

by anettes | Feb 12, 2022 | Complaint management, Enterprise Resource Planning, Helpdesk-System, Sample solutions, Ticketsystem

In a helpdesk, customer inquiries or support requests are not always submitted directly by those affected. It is often a combination of email support requests directly from the customer or end user and manual ticket creation on behalf of the customer by an internal...
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  • Evaluation of HelpDesk Data – directly in SharePoint or using Excel
  • Helpdesk in Microsoft Teams in the video
  • Individual ticketing system on SharePoint site without third-party software
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  • Ticket system integrated into TEAMS
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