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How to mark comments as private in the helpdesk retroactively

by anettes | Jul 6, 2022 | Microsoft SharePoint, Sample solutions, Ticketsystem, Tips & Tricks

In the course of processing a ticket, various possible solutions are discussed and sometimes discarded via the comment function. After the ticket is closed, it may make sense to keep only those comments that are on target as public and subsequently make the discarded...

Editing PDF files directly from SharePoint – only possible with the Adobe Document Cloud?

by anettes | Jun 22, 2022 | Content Management, Microsoft SharePoint, Office365/SharePoint, SharePoint Online

Adobe Acrobat is THE standard application for creating and editing PDF files. Many companies trust – rightly so – in this renowned provider. However, when it comes to directly editing PDF files in the cloud, the costs for the Adobe solution are not insignificant,...

Helpdesk in Microsoft Teams in the video

by anettes | Apr 4, 2022 | Microsoft SharePoint, Sample solutions, teams, Ticketsystem

We have already talked here and here about the possibility of integrating a ticket system into Microsoft Teams . In today’s blog article we show a corresponding example in the video. This gives you a chance to get a first impression before consulting with us...

Individual ticketing system on SharePoint site without third-party software

by anettes | Mar 18, 2022 | Microsoft SharePoint, Office365/SharePoint, Ticketsystem

There are many possible uses for a ticket system and also very good ready-made and yet adaptable solutions, such as the HelpDesk we offer. In some circumstances, however, it is necessary or desirable to set up a ticketing system on a SharePoint site using only...

Clean up – in the garage and at SharePoint!

by anettes | Feb 12, 2022 | Content Management, Microsoft SharePoint, SharePoint Online

Tidying up and creating space, many of us have dealt with this topic in one way or another in this year that is now coming to an end. Some people may be planning a clean-up campaign at the end of the year or making good resolutions for the next year.    ...

Open PDF files from SharePoint/Teams in client app

by anettes | Feb 12, 2022 | Content Management, Content Management, Microsoft SharePoint, Office365/SharePoint, SharePoint Online

SharePoint Online has proven to be a more than suitable platform for good document management and joint editing of files. And it often proves advantageous to save and edit documents in PDF format. But this combination can also lead to difficulties… Because...
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