by anettes | Aug 22, 2022 | Multilingual content, Office365/SharePoint, Ticketsystem
One helpdesk – but different mailboxes. Does that make sense? And is that even possible? The answer is “Yes!” For example, companies with offices in different countries, such as Germany and the U.S., could manage all incoming tickets through a common...
by anettes | Jul 6, 2022 | Microsoft SharePoint, Sample solutions, Ticketsystem, Tips & Tricks
In the course of processing a ticket, various possible solutions are discussed and sometimes discarded via the comment function. After the ticket is closed, it may make sense to keep only those comments that are on target as public and subsequently make the discarded...
by anettes | Jun 22, 2022 | Content Management, Document Management, Microsoft SharePoint, Office365/SharePoint, SharePoint Online
Adobe Acrobat is THE standard application for creating and editing PDF files. Many companies trust – rightly so – in this renowned provider. However, when it comes to directly editing PDF files in the cloud, the costs for the Adobe solution are not insignificant,...
by anettes | Jun 22, 2022 | Helpdesk-System, Ticketsystem, Tips & Tricks
Has it ever happened to you that you know exactly WHO asked you a certain question or reported a problem, but you can’t remember exactly what the issue was? A topic that many customer advisors are probably familiar with from their day-to-day work. In our...
by anettes | May 18, 2022 | Complaint management, Helpdesk-System
Customers often ask us for a way of carrying out certain evaluations in their ticket system and displaying them clearly. We offer you various ways to do this: Excel Dashboard If you have an Office 365 license, we can configure a custom dashboard for you based on...
by anettes | Apr 4, 2022 | Helpdesk-System, Microsoft SharePoint, Sample solutions, teams, Ticketsystem
We have already talked here and here about the possibility of integrating a ticket system into Microsoft Teams . In today’s blog article we show a corresponding example in the video. This gives you a chance to get a first impression before consulting with us...