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Evaluation of HelpDesk Data – directly in SharePoint or using Excel

by anettes | May 18, 2022 | Complaint management, Helpdesk-System, Quality management

Customers often ask us for a way of carrying out certain evaluations in their ticket system and displaying them clearly. We offer you various ways to do this: Excel Dashboard If you have an Office 365 license, we can configure a custom dashboard for you based on...

Helpdesk in Microsoft Teams in the video

by anettes | Apr 4, 2022 | Helpdesk-System, Microsoft SharePoint, Sample solutions, teams, Ticketsystem

We have already talked here and here about the possibility of integrating a ticket system into Microsoft Teams . In today’s blog article we show a corresponding example in the video. This gives you a chance to get a first impression before consulting with us...

Individual ticketing system on SharePoint site without third-party software

by anettes | Mar 18, 2022 | Helpdesk-System, Microsoft SharePoint, Office365/SharePoint, Professional article, SharePoint Online, teams, Ticketsystem

There are many possible uses for a ticket system and also very good ready-made and yet adaptable solutions, such as the HelpDesk we offer. In some circumstances, however, it is necessary or desirable to set up a ticketing system on a SharePoint site using only...

Ticket system integrated into TEAMS

by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, Teamwork, Ticketsystem

Do you use Microsoft Teams in your company for communication and collaboration? Wonderful! Would you like to introduce a ticket system, for example to organize internal support better or to be able to process customer complaints better? But you fear a high...

Learn about folders, tabs, and channels in Microsoft Teams

by anettes | Feb 12, 2022 | Professional article, Teamwork, Tips & Tricks

inour last blog article we answered questions about working with files in Microsoft Teams . But in order to efficiently use Teams as a platform for collaboration, it makes sense to also deal with folders, tabs and channels. We answer some questions here:   FOLDER...

Everything important at a glance – with an Excel dashboard for your ticket system

by anettes | Feb 12, 2022 | Organization & Processes, Professional article, Sample solutions

A ticket system can be used in a wide variety of scenarios deploy. Of course as a classic helpdesk, but also in project management, as a tool for inventory or for complaint management. Special evaluations can be useful in each of these areas. Individual dashboards can...
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  • Evaluation of HelpDesk Data – directly in SharePoint or using Excel
  • Helpdesk in Microsoft Teams in the video
  • Individual ticketing system on SharePoint site without third-party software
  • Corona tests are documented with the help of a PowerApp
  • Ticket system integrated into TEAMS
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