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Specialist articles, tips on Microsoft 365 and digitization, news about us and more….
Editing PDF files directly from SharePoint – only possible with the Adobe Document Cloud?
Adobe Acrobat is THE standard application for creating and editing PDF files. Many companies trust – rightly so – in this renowned provider. However, when it comes to directly editing PDF files in the cloud, the costs for the Adobe solution are not insignificant,...
Find tickets by clicking on usernames
Has it ever happened to you that you know exactly WHO asked you a certain question or reported a problem, but you can't remember exactly what the issue was? A topic that many customer advisors are probably familiar with from their day-to-day work. In our HelpDesk you...
Evaluation of HelpDesk Data – directly in SharePoint or using Excel
Customers often ask us for a way of carrying out certain evaluations in their ticket system and displaying them clearly. We offer you various ways to do this: Excel Dashboard If you have an Office 365 license, we can configure a custom dashboard for you based on...
Helpdesk in Microsoft Teams in the video
We have already talked here and here about the possibility of integrating a ticket system into Microsoft Teams . In today's blog article we show a corresponding example in the video. This gives you a chance to get a first impression before consulting with us about...
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