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Specialist articles, tips on Microsoft 365 and digitization, news about us and more….
Private comments also possible in HelpDesk’s external portal
A customer portal for direct ticket creation is a fine thing: your customers can enter their tickets directly in a form, track the progress of their tickets and communicate with support staff via public comments. The support team members, in turn, can exchange private...
PDF in App – which PDF editors work?
Time and again, customers ask us about our PDFInAppsolution, "Can I use any PDF viewer with the Locatech app?" Unfortunately, this is only possible to a limited extent. The prerequisite is that the PDF viewer used is able to authenticate against SharePoint Online. So...
How to avoid spam in your ticket system
Of course, it is nice and practical when customer inquiries or complaints are received by mail and can be managed directly in a corresponding CRM or ticket system. Unfortunately, such accessibility also opens the door for spam. Who doesn't know them, the advertising...
Multiple mailboxes for one helpdesk
One helpdesk - but different mailboxes. Does that make sense? And is that even possible? The answer is "Yes!" For example, companies with offices in different countries, such as Germany and the U.S., could manage all incoming tickets through a common help desk, but...
How to mark comments as private in the helpdesk retroactively
In the course of processing a ticket, various possible solutions are discussed and sometimes discarded via the comment function. After the ticket is closed, it may make sense to keep only those comments that are on target as public and subsequently make the discarded...
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